Why Some Suppliers Are Stellar Service Superstars to Their Dealers
The comments from dealers who nominated their favorite suppliers for the 2023 Stellar Service Awards give insight into what they want.
SS&Si earned three gold medals and two four silver medals in the 2023 Stellar Service Awards.
This year’s SSI Supplier Stellar Service Awards shine a spotlight on some of the industry’s best at getting their customers exactly what they need exactly when they need it. It’s performances like that that make for repeat customers and projects that are on time and on budget.
SSI‘s Supplier Stellar Service Awards recognize manufacturers, distributors and third-party monitoring centers that deliver the highest levels of service and support to installing dealers and integrators, who cast votes to determine gold, silver and bronze medal level winners.
When we were seeking nominees for this year’s awards, we asked dealers to share some of their specific experiences with their suppliers and why they chose them. Here’s a sampling of their responses:
- “Linda Hammett with AlarMax will find the product you need for the job quicker than anyone. She also has the most knowledge in the industry. She is always willing to help and has created the best team to support us out in the field.”
- “Alula was one of the only companies that was willing to work with a new, small dealer. They made it easy to become an installer of their product and did not enforce any quotas or minimums allowing me not to stress about getting dropped by them while I was building up my company.”
- “ASSA ABLOY and the Canadian team, led by Roy Pzark, go the extra mile in helping solve end-user problems by providing custom-made software integrations.”
- “DMP is a class act and always goes above and beyond in everything they do. They truly take their corporate philosophies to heart every day in every interaction. Responsive, organized, professional.”
- “ELK Products is outstanding in every way. Most important for me is their technical support department. Under the direction of Brad Weeks, they provide support beyond their own products like help with Windows and the Internet as related to activating their products. The techs are patient, caring and professional in every way.”
- “Genetec takes all issues seriously regardless of size, from a single camera issue to a large VMS-wide issue. They have knowledgeable support staff and sales who know the intricate aspects of their systems. They have been amazing to work with.”
- “LenelS2 goes above and beyond when it comes to access control and mobile credentials. They listen, educate, recommend and act in an efficient and professional way.”
- “Even though Openpath was bought by Motorola, it still feels personal when contacting them for support. They don’t have the call center vibe/feel like other big-name access control companies. You know you’re talking with an individual who is knowledgeable and is going to take their time to help you resolve your issue or get you the answers that you need.”
- “SS&Si constantly goes out of their way to assist dealers, while always ensuring that even the ‘little guys’ feel treated just like the ‘big guys’! Their service commitment to dealers is never-ending. A prime example is when they offered to custom brand any dealer’s panels with their logo, even if they did not purchase them from them.”
Honorable Mentions: Manufacturers / Distributors / Central Stations
21st Century Distributing
Acadian Monitoring Services
Accredited Lock Supply
ADC
AFY Wholesale Security Distribution
Ajax
Aiphone
AlarMax
Alarm Monitoring Services
Alarm Products Distributors
Alibi Security
All-American Monitoring
Allen Tel Products
Allied Alarm Monitoring
Altronix
American Two-Way
Arco Security
ASSA ABLOY
Autocall
Ava Security
Avigilon (Motorola)
Axis Communications
Baldwin Hardware
Belden
Brivo
Brooklyn Low Voltage Supply
CDVI
Cen-Signal
Columbia Security
Command Access
Comporium
D-Tools
Dahua
Dealer Ally
Detex
Digital Watchdog
dormakaba
Dow Electronics
Dynamark
Eagle Eye Networks
ELK Products
EMERgency24
Gallagher
GateHawk
Genetec
George Risk Industries (GRI)
Global Monitoring
Graybar
Great Lakes
HID (ASSA ABLOY)
Honeywell
IML Security Supply
Inaxsys
Invid
Jeron Electronics
Keri Systems
Kidde
Lanvac Surveillance
LCN
Legacy Security Services
LenelS2
Liftmaster
LittleBird
M2M
Michigan Monitoring
Milestone
Nascom
Nationwide Digital Monitoring
Netiva
Nice/Nortek
NMC
OpenEye (Alarm.com)
Openpath (Motorola)
Optiview
Paragon
ProdataKey
Potter
PSA Security Network
Quick Response
Rhombus
Safe Zone
Salient
Salto
SECO USA
Scansource
SDI
SES
Seclock
Security Central
Siemens
Silmar Electronics
SoundSecure
Southwest Automated Security
Speco Technologies
Stanley (Securitas)
Systems Depot
21st Century
Triad Wire
Turing
UCC (COPS Monitoring)
Uniview Technology
U.S. Lock
Vanco
Vicon
Viking Electronics
Von Duprin (Allegion)
Volutone
Wave Electronics
WHIRC
Workhouse Service Company Solutions
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About the Author
Scott Goldfine
Scott Goldfine is the marketing director for Elite Interactive Solutions. He is the former editor-in-chief and associate publisher of Security Sales & Integration. He can be reached at [email protected].
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