SSI’s 2023 Commercial Security End Users Forum: Customers Come Clean
All the technology in the world matters little without clear communication between an integrator and the client.
All the technology in the world matters little without clear communication between an integrator and the client.
Managers from three customer markets deliver keen insights to give integrators a better perspective on how today’s commercial customers think and what they really need most.
Knowledge, communication and reasonable pricing are among the leading qualities sought in an installing security systems integrator.
SSI’s Rodney Bosch shares insights on how security integrators can generate more sales.
SSI’s Commercial End-User Study reveals nine in 10 security directors/managers are satisfied with their security provider, and eight in 10 laud security systems as force multipliers.
Close to four in five security directors/managers are looking to spend more money on security, with 76% of that group considering new or upgraded systems. However, SSI‘s ninth Commercial End-User Study also indicates funding is more of an impediment, equipment costs and reliability are of greater concern, and integrator IT know-how is lagging.
Seven in 10 security directors/managers are looking to spend more money on security, with 72% of that group considering new or upgraded systems. However, SSI‘s eighth Commercial End-User Study also shows increased sensitivity to equipment and integrator costs, and the belief that safety within organizations has slipped.
Nearly four in five security directors/managers intend to spend at least as much on security in 2011 as they did last year. SSI’s seventh Commercial End-User Study shows the recession loosening its grip on budgets, but clients are becoming more particular about their electronic security solutions and providers. A higher degree of IT capabilities and systems integration are among the heightened expectations.
SSI‘s sixth Commercial End-User Study shows the recession’s impact is continuing to escalate for security directors/managers. Nearly seven in 10 say tight budgets are a problem, and those who plan to soon increase security is on the wane. However, interest levels remain high for security systems and many newer technologies.
This session will help integrators better understand the needs and market demands of their retail customers.
Take a closer look at all the recurring monthly revenue trends from our 2021 research
