Review: Qolsys IQ Panel 2 Is a Hub Above
The IQ Panel 2 remains the Swiss Army Knife of alarm panels with a strong lineup of security and home automation features.
In December 2014, we reviewed the Qolsys IQ Panel, mentioning that it was an extremely difficult product to review. This is not a single function device but rather what I would term a partnership product.
It requires the panel itself, myriad accessories, the back-end support of Alarm.com, and the involvement of a skilled and trained dealer for installation, support and alarm monitoring.
The IQ Panel 2 remains the Swiss Army Knife of alarm panels and includes several features we believe are unique to this platform.
It continues to include all the features you would expect from a residential or small business alarm panel, including supervised wired and wireless contacts (primarily wireless), a variety of sensors and integration with a wide variety of other devices.
Alarm.com continues to provide a robust and well-integrated back-end to this panel, with advanced programming features offered by its website and mobile apps (more on these coming up).
We spent more time than usual evaluating this product, as we were part of a Qolsys beta test team. For more on the beta experience, check this companion blog.
Construction
The previous version was a marvel of miniaturization, containing five radios and a cabinet’s worth of electronics inside what was essentially a tablet with a large bezel. The touchscreen remains a 7-inch screen, but the bezel has shrunk and the front panel buttons have been removed.
The depth has shrunk as well, sitting less than an inch out when wall mounted. The touchscreen is now capacitive multitouch and looks great from any angle with just the right sensitivity.
The front panel camera has been upgraded to 5MP and there is now an internal glass-break detector. In short, every feature of the original IQ Panel has been improved upon from an aesthetics and operability point of view.
Our impression of the previous version was “a system head-end with a touchscreen bolted on.” IQ Panel 2 is very much an Android tablet that includes an integrated security and home automation head-end.
The unit can be wall mounted or used with the included table top easel (somewhat flimsy, I used a third-party one for testing IQ Remotes), and it was the wall mounting that led to our two complaints about the construction, one of which was negated by frequent use.
The case can be extremely difficult to close. It is a tight-fit clamshell design, and if you use the header inside to connect wired alarm contacts and an external siren (as we did), getting everything back in and closing the unit takes some practice, particularly when wall mounted.
We eventually mastered it, and this is an area where an experienced dealer could chalk it up to a learning curve. The second concern is the hanging antenna needed for RF sensor range.
It is 8 inches and must hang straight down for best performance. This is fine when using a tabletop design or mounting it on an interior wall where it will drop down into an empty wall cavity.
On an exterior wall, we were never able to get it to reliably drop down into the wall without bunching up, and we ultimately decided to just put up with an antenna hanging down and giving up on the “clean install” look.
If you’re in that situation, we recommend installing it on an interior wall, clearing out the insulation (and any other obstructions) in a section of the exterior wall, or placing the IQ Panel 2 somewhere else and mounting an IQ Remote panel by the front door.
Features
The panel’s user interface has improved over time and is truly intuitive. There are several screens the user can swipe through, including arming and disarming (no passcode needed to arm so anyone can do so when they exit), Z-Wave device status and control, lock status and controls, thermostat controls, system status (WiFi, Bluetooth and Software).
There’s also a screen showing arm/disarm and alarm events, complete with images taken by the front panel 5MP camera, and a notoriously unreliable four-day weather forecast.
When the panel isn’t in use, a screensaver turns it into a small virtual picture frame, showing your own photos (loaded via a micro-SD card slot) or those included in the panel. It may also be used to show the time and current weather.
The screen can be programmed to shut off on a schedule, awakened by a touch, and if you are using multiple IQ Remote panels, each can be programmed for a different “do not disturb” schedule.
Other features include a method for temporally shutting off the touchscreen to clean it, a countdown timer that is both visual and announced by the robotic woman inside the panel when arming for Away mode, and the same robotic annunciation of device activity, programmed by device.
Up to three IQ remote panels can be wirelessly paired to the IQ Panel 2, allowing for full system control throughout your home or business.
If you arm the panel Away and don’t leave, it is smart enough to see that a door wasn’t opened, and it changes the arming mode to Stay.
You can have an alert when the front or back door is opened even when the panel is disarmed, and you can custom name each device for voice annunciation.
I found the camera built into the bezel to be even more useful with the resolution improvement. It can be configured to take a picture of the person disarming the panel, whether a valid code is entered or not, and is sharp enough to get the room as well.
If a person uses someone else’s password, you’ll know it instantly as every image is annotated with the time, date and the name of the event that caused it. Another feature we particularly liked was the integration with Z-Wave locks (panel tested with both Kwikset and Yale).
In operation, the keypad on the lock will disarm the panel, and that can be put on a schedule as well; in our case the lock keypad would disarm the panel on weekdays during working hours, but not on evenings or weekends.
Integration was bi-directional and arming the panel Away locked the back-door immediately and the front door after 45 seconds, giving you time to get out. Arming the panel Stay locked both doors immediately.
We also set up a schedule that armed the system in Stay mode (if it was disarmed) at 10 p.m., 11 p.m. and mid-night. With the panel annunciating the arming, you never forget to arm the system before going to bed.
This could also be used to arm and lock up a store after hours as a double check.
Setup
Physical installation of the IQ Panel is simple and straightforward, with plenty of installer-friendly features. The back plate can be mounted on a wall and there’s an integrated hanging strap that secures the panel during installation.
A terminal on the back provides connection for two separate supervised alarm loops (normally open contacts), a DC power supply, and an open collector output for a hardware siren (300mA max) using an external 12V power supply wired in series.
Beyond that, all other connections are wireless. Connecting devices has gotten simpler, although it should be noted that this panel is not designed to be installed by an end user and some level of training is required, if only because of the myriad options.
Most devices are connected automatically; you bring up the menu and activate each device in accordance with the instructions provided.
We successfully connected a variety of magnetic contacts, motion detectors, image sensors (including a camera and motion detector), water (flood) sensors, smoke and CO detectors, wireless key fob panic buttons and keypads and Bluetooth devices.
Using the Alarm.com site we connected a camera, and numerous Z-Wave devices were installed and tested as well, including the aforementioned door locks, thermostats, remote temperature sensors, smart switches, additional sirens and even a Z-Wave lightbulb.
We also wirelessly connected three IQ Remote panels that mimic the IQ Panel 2 in almost every way, allowing up to four control panels.
As previously mentioned, a way around the cosmetic antenna issue would have been for us to use an IQ Remote panel at the front door as it has no external antenna, and that’s a viable alternative.
Keep in mind that by doing so you may give up some range on Bluetooth disarm; more on that in the following section.
Keep reading to find out Bob’s final verdict…
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.
A FREE subscription to the top resource for security and integration industry will prove to be invaluable.
In the past 30 years, we have had three security systems and the last one was q u o l s y s! If there is a lemon law for security systems Q ol sys would win the prize. Almost a year ago we moved into a new house and had the qolsys professionally installed. The first one was defective and had to be changed out for a second one. For the past 9 months we have struggled with and tried to stay with the q o l s y s. The fourth digit on the keypad does not function until after the alarm sounds. This month when the qolsys was not even armed, the automated voice yelled out garage door tampered with garage door tampered with and continued until we open and closed the door and then it stopped. The straw that broke the camel’s back was last week when we went shopping and when we return and opened the garage door the alarm started screaming and would not shut off. The entire time that we have had the qolsys, the keypad was defective in both units. We hated arming it because when we returned home, we never knew what we were going to be walking into. The day that we decided that we could no longer tolerate this system it said that all doors have been tampered with, the alarm was deafening and the monitoring company called several times and finally disabled it from their end. We now have an entirely different type of keypad with a different maker.
I have installed a Qolsys Panel 2+, a 16f hardwire translator, a IQ-remote, added wireless D/W sensors, internal and external aux sirens, 3 smoke detectors and a few wireless motions. This is all the latest versions of the equipment, so maybe any of the bugs that you had are fixed. It has worked perfectly so far. I use AlarmGrid & the Alarm.com app to arm and when I return the Bluetooth disarms it. It has video options too, but I have a great separate video set up and don’t need them to be together.
I am really impressed with the quality of the hardware and the quick support when needed.
The bugs are definatley not fixed. I updated my 2GIG and had the Qolsys Panel 2+ installed not quite 2 months ago. I have had some bluetooth hiccups during that time but no real issues until today. As what happened to K North, I came home, opened my overhead garage door (that has no sensor) and unknowingly the garage man door triggered as did the panel glass break. I heard a god awful deafening sound from the garage and realized it was inside, the panel inside sirening. My poor dogs were panicked! I was able to disarm it and the deafening sound stopped. I contacted Qolsys because I absolutely cannot have this happen when I am not home. I was told by Kyle that there is no way to change the siren pitch or turn it down. He stated “these sirens are made to be loud and obnoxious, its the purpose of an alarm to scare away burglars” You have to completely turn off the siren. So basically if I do have an alarm I wont know it until I get a text message. Or I can take a chance and the alarm goes off when i am not home(which is the point of an alarm) and my dogs hearing will be damaged. I realize an alarm has to be loud, but this particular sound is just deafening and damaging to your ears. I have never heard an alarm panel make this sound. If I had known this I would have never updated to the Qolsys. I am scheduling to have my 2GIG reinstalled.